General Terms

Dear Guests,
First of all, we would like to thank you for choosing Aqua Paradise Resort for your holiday. We are privileged to welcome you here and create the best conditions for your holiday.
The main purpose of these terms and conditions is to give you information on our services and accommodation conditions, as well as help you find your way easily around the complex.
Our team will be happy to answer your questions and fulfill your wishes at all times. It is our pleasure to be your hosts and make your holiday an unforgettable experience.

Check in
Check in starts at 2 pm. The reception desk is open around the clock and our team is at your disposal, ready to assist you and answer your questions.
Upon your arrival you will receive an all-inclusive wristband and a key card to your room.

Check out
On the day of departure, you may use the room until 12 pm. If you wish to use your room after 12 pm., please contact the reception a day in advance. You will be informed whether this is possible for an extra fee. For your convenience the hotel has a special room, where you can store your luggage after 12 pm.

Guest relations desk
It is situated opposite the main reception. We await you here to answer your questions or give ideas on how to spend your day. Here you can receive information on our services, working hours of our facilities, time tables of buses, planes or trains. At the guest relations desk you can make a reservation for our theme restaurants: Mediterranean and Italian.

Safety deposit box
There is a safety deposit box in each hotel room and its use is free of charge. Please use the safe for your valuable belongings, since “Aqua Paradise Resort” is not responsible for lost items. Please leave the safe open for guests who will be accommodated in the room after your departure.
To use the safety box, please contact the reception staff.

Currency exchange desk
The currency exchange desk is located next to the main reception.

Taxi services
Please contact the reception to call a taxi for you.

Car hire
Please contact the reception staff if you need a rental car.

Car park
Our parking lot can be used free of charge.

Health services
If you need medical help, please go to the medical office, situated next to the shops. Health services and medicine are at extra charge.

Laundry and dry-cleaning services
If you wish to use this service, fill out the form, put your clothes in the laundry bag and leave it at the reception desk. The laundry bag can be found in the wardrobe in your room.

Rooms
All rooms have telephone with direct dialing, interactive TV, hair dryer (voltage 220V) and a mini fridge, which can also be used as a mini bar at extra charge.
All rooms are air-conditioned. We remind you, that for environmental reasons, the air-conditioner only works, if your balcony door is closed.
The rooms are cleaned daily between 8 am. and 4 pm. In case you wish your room to be cleaned at a particular time, please contact the reception desk. We kindly ask you to keep the towels in your room. You can receive towels for the swimming pool at the towel station, in exchange for a card, which will be handed to you at the reception desk during check in.

Restaurant

Main Restaurant:
Breakfast: 07.30 – 10.00
Lunch: 12.30 – 14.30
Dinner: 18.00 – 21.00

Italian Restaurant 19.00 – 21.00
Mediterranean Restaurant 19.00 – 21.00
You can make a reservation for our theme restaurants at the Guest relations desk at least one day in advance, until 12 pm.
Each theme restaurant may be visited once during your stay in the hotel.
For your own comfort, we remind you that the restaurants have an established dress code.

Bars

Lobby bar 08.00 – 23.00
Café bar 08.00 – 23.00
2 Pool and Snack bars 10.00 – 17.30
Bar next to the animation stage 20.00 – 23.00
23.00 – 24.00 – beverages are at extra charge
You can find detailed information about our all-inclusive program in your hotel folder. We kindly ask you not to bring any food or drinks in your room.

Entertainment and activities

Pools
The hotel has 2 outdoor pools for adults and 2 for children. You may also enjoy the outdoor relax area with Jacuzzi and hydro – massage beds.
Please follow the safety rules and keep the opening hours in mind.
Using the sun beds and umbrellas at the pools is free of charge (according to availability). Please do not reserve sun beds with towels or other personal belongings.
For your personal safety, please do not enter the hotel, the restaurant and the elevators with wet swimsuits.

Spa and Wellness
The SPA center is located in level -1.
At your disposal are 3 saunas, Turkish bath, steam room, Jacuzzi, yoga and gymnastics hall.
You can have a consultation with our well-trained team at the SPA reception and book a massage or have an individual SPA program made.
You can also take advantage of our indoor swimming pools for kids and adults, our well-equipped gym or the beauty and cosmetic salon.
Using the sauna, the steam bath and the gym is free of charge.

Sports
Use your free time to be active. We have an outdoor activity area with 3 fields: a football field, a tennis court and a field for both volleyball and basketball.

Animation
With our team of highly motivated animators the good mood and unforgettable memories are guaranteed. Enjoy our various sports and entertainment program for children and adults. You can watch our evening shows at our amphitheater. For more information, take a look at the Animation dashboard.
Daily sports entertainment 10.00 – 12.30 15.00 – 17.30
Kids club (4 – 12 years old) 09.00 – 12.00 15.00 – 18.00

There is a disco for the kids in the evening.

Aqua park
We are happy to inform you, that the water park Aqua Paradise is part of our complex. On a total area of 56 acres, this is the biggest and most attractive water park in Bulgaria, with more than 45 attractions and facilities, daily show programs and games. The entry to the water park is free of charge for all hotel guests. The sun bed and umbrella service at the water park is free of charge (according to availability). In most cases food and beverages at the Aqua park are at extra charge, except for packages, paid in advance. If you wish to consume food and beverages at the water park and this is not included in your package, you can contact the reception staff and pay on the spot.
We kindly ask you not to bring any food and beverages from outside into the water park.
Please follow the safety rules and keep the opening hours in mind. The use of the water park depends on the weather conditions.

Working hours:
13.05 – 26.05 – 10:00 to 16:30*
27.05 – 30.06 – 10:00 to 18:00
01.07 – 20.08 – 10:00 to 18:30
21.08 – 15.09 – 10:00 to 18:00
16.09 – 30.09 – 10:00 to 16:30*
* In this period the Aqua Park is open only for the guests of Aqua Paradise Resort. The water attractions will work on rotation principle.

Additional information

Responsibility
We would like to inform you, that Aqua Paradise Resort shall not be responsible for the services, offered by other providers (taxi, trips and tours, beach sports etc.). In case a hotel guest causes a damage to the hotel property, he will be charged with the amount corresponding to the damage caused.

Fire safety guidelines
There are evacuation plans in each room and on every floor. In case of fire, please follow the instructions.

Security
The hotel is under constant CCTV surveillance.

Peace and quiet
We kindly ask you to keep quiet after 11 pm.

The “Aqua Paradise Resort” team wishes you a pleasant stay in our hotel!